fly99 Privacy Policy

1. Introduction

fly99 ("fly99", "we", "us", "our") is committed to protecting the privacy of all individuals who interact with the fly99 platform at https://fly99.biz ("Platform"). This Privacy Policy ("Policy") describes the types of personal data fly99 collects from users ("you", "your", "Player"), the purposes for which that data is used, the parties with whom it may be shared, and the choices and rights available to you in relation to your personal data.

This Policy applies to all fly99 services, including the online casino, live dealer tables, sportsbook, and all related features and communications. It should be read in conjunction with the fly99 Terms and Conditions, which are available at /terms-conditions.

fly99 operates under international gaming authority licensing, which imposes specific obligations regarding the collection, processing, and retention of player data. This Policy reflects those obligations in addition to fly99's broader commitment to responsible data stewardship.

2. Data Controller

fly99 is the data controller in respect of personal data collected through the Platform. As data controller, fly99 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection law and this Policy.

For all data protection enquiries, including the exercise of your rights under this Policy, please contact fly99 at: [email protected]

3. Data We Collect

fly99 collects personal data from you in the following categories:

• Registration Data: Full legal name, date of birth, residential address, email address, and username provided when you create a fly99 account. This data is mandatory — the fly99 account cannot be created without it.
• Identity Verification Data: Government-issued identification documents (such as a Malaysian IC or passport) and, where required, proof of address documents. This data is collected to satisfy fly99's know-your-customer ("KYC") and anti-money laundering ("AML") obligations under its gaming licence.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and associated payment identifiers (such as eWallet reference numbers for Touch n Go or Boost transactions). fly99 does not store full payment card numbers; card processing is handled by certified payment service providers.
• Gaming & Betting Data: Records of all games played, bets placed, outcomes, bonuses claimed, and session activity on the fly99 platform. This data is retained as part of fly99's regulatory record-keeping obligations.
• Technical Data: IP address, device type, browser type and version, operating system, and session timestamps collected automatically when you access the Platform.
• Communications Data: The content of communications you send to fly99 support, including live chat transcripts and emails, together with associated metadata.
• Preference Data: Game preferences, notification settings, and responsible gaming tool configurations set within your fly99 account.

4. How We Use Your Data

fly99 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your fly99 account, including processing deposits and withdrawals in RM, managing your wallet balance, and providing access to all fly99 services.
• Identity Verification & Fraud Prevention: To verify your identity, confirm your age (21+ requirement), detect and prevent fraud, money laundering, and other prohibited activities, and to fulfil fly99's AML and KYC obligations under its gaming licence.
• Service Delivery: To operate and improve the fly99 platform, including processing your bets, settling game outcomes, crediting bonuses, and providing customer support.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling, to enforce deposit and loss limits you have set, and to process self-exclusion requests.
• Communications: To send you transactional communications including account notifications, withdrawal confirmations, and security alerts. Where you have opted in, fly99 may also send you promotional communications about offers and new games. You may withdraw marketing consent at any time by updating your account notification preferences.
• Legal Compliance: To comply with fly99's legal and regulatory obligations, including record-keeping requirements imposed by its gaming licence, responses to lawful regulatory requests, and obligations under applicable data protection law.
• Platform Analytics: To analyse aggregated, anonymised usage patterns for the purpose of improving the Platform. Individual players are not identified in this analysis.

5. Legal Basis for Processing

fly99 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform the fly99 Terms and Conditions, including delivering gaming services, processing payments, and managing your account.
• Legal Obligation: Processing required to comply with fly99's gaming licence conditions, AML and KYC obligations, and applicable data protection law.
• Legitimate Interests: Processing for fly99's legitimate interests in fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Where fly99 relies on consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Data

fly99 does not sell your personal data. fly99 may share your personal data with the following categories of third parties where necessary for the purposes described in this Policy:

• Payment Service Providers: Processors of RM deposits and withdrawals via Touch n Go eWallet, Boost, Maybank2u, CIMB Clicks, Public Bank PBe, Visa, and Mastercard. These providers receive only the data necessary to process the relevant transaction.
• Identity Verification Providers: Third-party KYC service providers used to verify player identities and age as required by fly99's licensing conditions.
• Game Providers: Certified game and live dealer platform providers who supply content to fly99. Data shared is limited to what is technically necessary to deliver the relevant game session.
• Regulatory Authorities: fly99's gaming licensing authority and, where required by law, other regulatory or law enforcement bodies. fly99 will only disclose data to authorities pursuant to a lawful request or legal obligation.
• IT and Platform Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers operating under contractual data processing agreements with fly99.

All third parties with whom fly99 shares personal data are required to process it in accordance with applicable data protection law and fly99's data protection requirements. fly99 does not permit third-party service providers to use player data for their own independent purposes.

7. International Data Transfers

fly99 operates internationally and some of its service providers are located outside Malaysia. Where personal data is transferred to jurisdictions that may not provide the same level of data protection as Malaysian law, fly99 ensures that appropriate safeguards are in place, including contractual data protection clauses and, where applicable, adequacy assessments.

By using the fly99 platform, you acknowledge that your personal data may be transferred to and processed in countries outside Malaysia as part of fly99's platform operations.

8. Data Retention

fly99 retains your personal data for as long as your fly99 account remains active and for such periods thereafter as are required by fly99's gaming licence conditions and applicable law. In general:

• Account and registration data is retained for a minimum of five (5) years following account closure to satisfy regulatory record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years to comply with AML obligations.
• Gaming and betting records are retained as required by fly99's licensing authority.
• Communications data is retained for a period sufficient to manage customer service matters and disputes, typically two (2) years from the date of the communication.

Following the expiry of applicable retention periods, fly99 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

9. Cookies & Tracking Technologies

fly99 uses cookies and similar tracking technologies (collectively "Cookies") on the Platform. Cookies are small text files placed on your device when you visit the Platform. fly99 uses the following categories of Cookies:

• Strictly Necessary Cookies: Required for the Platform to function, including session management, authentication, and security. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised data about how users interact with the Platform to help fly99 improve its services.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.

You may configure your browser to refuse or delete non-essential Cookies. Note that disabling Cookies may affect the functionality of certain Platform features. fly99 does not use Cookies to serve third-party advertising.

10. Your Rights

Subject to applicable law and fly99's legal and regulatory obligations, you have the following rights in respect of your personal data held by fly99:

• Right of Access: To request a copy of the personal data fly99 holds about you.
• Right of Rectification: To request correction of inaccurate or incomplete personal data.
• Right of Erasure: To request deletion of your personal data where fly99 no longer has a lawful basis for retaining it. This right is subject to fly99's overriding legal and regulatory retention obligations.
• Right to Restrict Processing: To request that fly99 restricts processing of your personal data in certain circumstances.
• Right to Data Portability: To receive a copy of personal data you have provided to fly99 in a structured, machine-readable format where technically feasible.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time without affecting prior lawful processing.

To exercise any of the above rights, please contact fly99 at [email protected]. fly99 will respond to verified data subject requests within the timeframes required by applicable law, typically within 30 days.

11. Children's Privacy

fly99 services are strictly restricted to individuals aged 21 and above. fly99 does not knowingly collect personal data from individuals under 21. If fly99 determines that personal data has been submitted by an individual under 21, that data will be deleted and the associated account will be permanently closed. If you believe that fly99 may have inadvertently collected data from an underage individual, please contact fly99 at [email protected] immediately.

12. Data Security

fly99 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for data in transit, secure server infrastructure, access controls limiting internal data access to authorised personnel on a need-to-know basis, and regular security assessments.

Notwithstanding fly99's security measures, no method of electronic transmission or storage is completely secure. fly99 cannot guarantee the absolute security of data transmitted over the internet. Players are encouraged to maintain strong, unique passwords for their fly99 accounts and to notify fly99 immediately if they become aware of any unauthorised access.

13. Third-Party Links

The fly99 Platform does not contain links to third-party websites or services for general browsing purposes. To the extent that any third-party service provider integrations (such as payment gateways) direct you to a third-party interface during a transaction, fly99 is not responsible for the privacy practices of those third parties and encourages you to review their respective privacy policies.

14. Changes to This Policy

fly99 may update this Privacy Policy from time to time to reflect changes in applicable law, fly99's data practices, or its gaming licence conditions. Where a change is material, fly99 will provide notice via email to your registered address or a prominent notice on the Platform prior to the change taking effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Continued use of fly99 services following any update constitutes your acknowledgement of the revised Policy.

15. Contact Us

For all privacy-related enquiries, data subject requests, or complaints regarding fly99's handling of your personal data, please contact the fly99 data protection contact point:

Email: [email protected]

fly99 takes all privacy complaints seriously and will acknowledge receipt of your communication promptly, with a substantive response within 30 days. Where you are not satisfied with fly99's response, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.